Support

We’re here to assist with care. Please share your name, contact details, and inquiry below — our team will respond thoughtfully and in a timely manner.

Product Questions
  • Our fragrances and body care lines are crafted to highlight individuality, artistry, and a sensory experience. Each product page includes detailed notes, ingredient highlights, and the inspiration behind every scent.
Where to buy
  • etleé is for showcase only and does not process orders. Our products are available exclusively via our official online store.
  • (If you prefer in-person testing, follow our channels for pop-ups and retail collaborations.)
  • Official Store : https://ivyusa.com/
Customer Care
  • We’re here to help with anything from product questions to after-purchase support. As this brand site is showcase-only, all order, shipping, return, and warranty matters are handled via our official online store support.
  • Brand / Partnership / PR: support@etlee.com

FAQ

Where are your products made?
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Are your products cruelty-free?
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Are your fragrances clean or vegan?
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How can I contact customer care?
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